Refund policy

We do not accept returns or exchanges unless the item is **damaged**, **defective**, or **incorrect**.

If you receive an item that is damaged, defective, or not what you ordered, please contact us within **3 days of delivery** at **info@wavethestore.com**.  
Be sure to include your order number and clear photos of the item.  
We’ll review the issue and let you know how to proceed.

Please **do not send anything back without contacting us first.**  
Items returned without prior approval will not be accepted.

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### Non-Returnable Items

All sales are final unless the item is damaged or incorrect.

We do not accept returns due to:
- Change of mind  
- Ordering the wrong item  
- Unwanted gifts

We also do not accept returns on:
- Sale items or gift cards  
- Opened or used products  
- Custom or personalized items  
- Personal care or beauty products

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### Refunds (for approved cases only)

If your return is approved, we’ll issue a refund to your original payment method once the returned item has been received and inspected.  
Refunds are typically processed within **10 business days**.  
Please note that it may take additional time for your bank or card provider to post the refund.

If more than **15 business days** have passed since your refund was approved, please contact us.