Shipping policy

🚚 Shipping Destinations Currently, we ship to addresses in the United States and Japan. If you are located in another country and would like to place an order, please contact us at info@wavethestore.com before purchasing. We will provide a shipping quote based on your order and destination. Please note that international shipping outside of the U.S. and Japan will be charged at actual cost, and customs duties and import taxes are the responsibility of the customer. 🚚 Processing Time Orders are processed within 2–4 business days after payment is confirmed. We do not ship on weekends or public holidays. If your order includes an item that is currently out of stock or made-to-order, we will contact you by email with an estimated shipping timeframe. 🚚 Shipping Methods & Delivery Time
Destination Shipping Method Estimated Delivery Time
United States USPS / UPS 3–7 business days
Japan UPS / Nippon Express 5–10 business days
Please note that delivery times may vary depending on the destination, customs clearance, and shipping conditions. 🚚 Shipping Rates United States Flat Rate Shipping: $6.95 per order Free Shipping: Orders over $150 – free shipping Japan Flat Rate Shipping: $30 per shipment International orders outside of the U.S. and Japan will be quoted individually. 🚚 Order Tracking You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow 24–48 hours for tracking to become active. 🚚 Customs & Import Taxes For international shipments (including Japan), customs duties and import taxes are not included in the product or shipping prices. Customers are responsible for any applicable charges upon delivery. Please check with your local customs office for more information. 🚚 Lost, Delayed, or Damaged Packages We are not responsible for packages that are lost, delayed, or damaged during transit. If you experience an issue with your shipment, please contact the shipping carrier using the tracking number provided. We’re happy to help you initiate a claim if necessary. 🚚 Questions? If you have any questions about shipping, feel free to contact us at: 📧 info@wavethestore.com